Methodology & Knowledge Management

A human-intensive service business is vastly different than a product business that focuses on tangible assets. In a service business, your clients buy your expertise and proven methods for producing results. It is important to establish methods and manage intellectual property that leverage your consultants’ experience and talents.

Let us expedite your process development and knowledge management using our interactive work session approach. By employing our collaborative techniques, you achieve high-quality and quick results while winning the buy-in of your team.

Engagement Lifecycle Methodology

Procedures and tools are needed to help engagement managers plan and manage projects—from qualifying a customer through performing the final steps to close an engagement. Using our work session approach, we can help you define and document the processes, best practices, checklists, questionnaires, and templates that help manage the engagement, improve cost-effectiveness, and minimize business risk.

Service Delivery Methodology

With many years of experience defining and developing services, we work with your consultants to create and document their service delivery methodology. We utilize a collaborative work-session approach in order to capture the knowledge and experience of your expert consultants. The resulting methodology enables you to deliver services more efficiently and with consistent high quality, while lowering your delivery costs.

Solutions Database for Leveraging Knowledge

Does your company treat each consulting engagement as a one-off experience? We can help you create a solutions database to capture knowledge and best practices gathered from each engagement, so that others can leverage these knowledge assets. The management and reuse of knowledge will improve your engagement management and your selling and delivery effectiveness.

Service Components for Reusing Knowledge

Not all services can be structured into packaged services with a fixed set of activities and deliverables. And yet, there is often a fair degree of similar activities and deliverables for services delivered to a particular target market. Let us show you ways to create reusable service components—activity flows and deliverables—allowing you to mix and match components to create solutions that can be customized for each client.